..So Much to Think About. So Much to Learn. That’s Where I can help.
Welcome! I’m excited to know that you wanted to learn more about me. I was born and raised in Atlanta, Georgia, as the youngest of five children in a loving, hardworking family. My parents instilled in me the values of determination and hard work; as well as the importance of getting an education. However, when I became a single parent working a full time and a part time job (or 2), finishing my degree was a major challenge and not the most important thing in my life at that time. However, once I started to really understand how having more knowledge could change my life, I dug deep and was successful at earning my Bachelor of Business Administration in 2005, 22 years after graduating high school. Once I was in the groove I didn’t stop there. I became addicted to learning and knowledge.
I have been continuously enrolled in some sort of training classes or collegiate courses since that time. My experience and knowledge has allowed me to develop the skill of knowledge curation. This is my gift that I give back to my community and how Helping Hands Consulting Service, LLC was born.
I started this business from a passion for helping people and wanting to make a positive impact on my community. I have spent many hours in conversations with people who for one reason or another didn’t believe they could achieve their goal to improve the quality of their lives; yet some had not even tried. Some wanted to advance in their careers, others wanted to start a business, and even experienced business owners I talked to doubted their ability to scale and grow either out of fear or because they really didn’t know how. I started to think, how many people don’t even try because they don’t think they can or don’t know where to start?
I have over 35 years of comprehensive and diverse operations experience. My knowledge and experiences have equipped me with unique insights and expertise that others can benefit from, and I’m eager to share. I understand the challenges of navigating the twist and turns of life and business, but I also know the transformative power of personal growth and knowledge on a persons life. I wish I had someone to help me figure it all out when I was struggling to get ahead and didn’t know where to start. My goal is to be that person for my community. Continue below to learn more about my credentials, skills and experiences.
Education and Certificates
The physical degrees and certificates are just paper, but the knowledge they represent is priceless!!! I believe that the true value lies in the skills, insights, and wisdom gained through any type of education. Knowledge is the key to unlocking your full potential and achieving success.
UNDERGRADUATE STUDIES
Bachelor of Business Administration (with Honors)
Associate of Applied Science in Web Graphic Design (with Honors)
Bachelor of Science in Multimedia Design and Development (Magna Cum Laude)
Bachelor of Science Web Development & Administration
GRADUATE STUDIES
Master of Business Administration (with Distinction)
Master of Project Management (with Distinction)
CERTIFICATES
Graduate Certificate in Customer Experience Managment
Bank of America Institute - Women's Entrepreneurship Certificate
Skills & Expertise
With over 35 years of experience and a profound education, I’ve unlocked doors and opportunities that were once unimaginable to me. My journey into personal development and growth has propelled me into rooms to learn from the brightest and most successful minds. It’s the blend of knowledge and experience that has shaped my expertise, allowing me to understand the intricacies of business and the importance of continous development. At Helping Hands Consulting Service, LLC, I bring this wealth of skills and insights to help you achieve your full potential and success.
Accounting and Finance
Comprehensive Financial Management: Utilizes extensive experience in accounts payable, accounts receivable, cash accounting, procurement match error, and revenue accounting to manage and optimize financial operations.
GAAP Expertise: Applies a thorough understanding of generally accepted accounting principles (GAAP) to ensure accurate and compliant financial reporting, enhancing financial transparency and decision-making.
AI Consulting
Strategic AI Integration: Helps businesses understand and implement AI technologies to enhance operations, acting as a bridge between technical AI solutions and strategic business needs.
Efficiency Optimization: Utilizes extensive AI knowledge and tools to train clients and create innovative solutions that significantly boost business efficiency, including the application of LLM and art generators
Budget Management
Financial Oversight: Manages budgets to ensure financial health and optimal resource allocation.
Forecasting: Develops accurate budget plans and forecasts to guide financial decision-making.
Cost Control: Implements strategies to monitor and control expenses, ensuring adherence to budget constraints and maximizing profitability.
Business Process Assessment
In-Depth Assessments: Conducts thorough in-person evaluations of business operations to identify inefficiencies and areas for improvement.
Tailored Solutions: Provides strategic recommendations and customized solutions. Examples include customer service training, tailored applications, and standard operating procedures, to enhance business efficiency and effectiveness.
Business Strategist
Strategic Planning: Develops short and long-term strategies to achieve business goals and maintain competitive advantage.
Market Analysis: Conducts thorough market research to identify opportunities and that lead to informed, strategic decisions.
Call Center Operations
Operational Efficiency: Manages call center operations to ensure efficient handling of customer service calls, optimizing workflows and processes.
Performance Metrics: Monitors and analyzes performance metrics to maintain high service standards and identify areas for improvement.
Client Relationship Management
Strong Relationships: Builds and maintains strong relationships with clients to ensure satisfaction and loyalty.
Customized Solutions: Delivers tailored solutions that meet the unique needs of each client.
Content Specialist for Learning
Educational Content: Creates comprehensive materials for learning purposes, including standard operating procedures, training materials, workbooks, and executive briefings.
Clear Communication: Develops clear and effective customer and employee communications to enhance understanding and engagement.
Copywriter
Compelling Content: Writes persuasive and engaging copy that drives audience education, and conversions.
Strategic Messaging: Develops clear and effective customer and employee communications to enhance understanding and engagement.
Customer Experience Management
Enhanced Satisfaction: Implements strategies to improve customer satisfaction and loyalty.
Feedback Utilization: Analyzes customer feedback to identify improvement areas and enhance service delivery.
Customer Service Leadership
Team Leadership: Leads customer service teams to achieve high performance, fostering a culture of excellence and accountability
Customer Satisfaction: Develops strategies to enhance customer service delivery, ensuring high levels of customer satisfaction and loyalty.
Data Analysis
Informed Decision-Making: Utilizes data to provide insights that inform strategic business decisions.
Clear Reporting: Creates detailed reports and dashboards that make complex data understandable and actionable.
Employee Engagement
Motivation and Retention: Develops and implements programs to boost employee morale, satisfaction, and retention, creating a positive and productive work environment.
Engagement Strategies: Utilizes various strategies and initiatives to foster a culture of engagement, ensuring employees feel valued and connected to the company’s mission.
Event Planning
Seamless Coordination: Organizes and manages events from concept to execution, ensuring all details are meticulously planned and executed.
Memorable Experiences: Creates engaging and memorable events that meet client objectives and exceed expectations, whether for corporate functions, conferences, or community events.
Go-To-Market Launch Planning
Effective Launch Strategies: Develops and implements strategies to successfully introduce new products or services to the market.
Market Insight: Analyzes market trends and customer needs to ensure successful product launches.
Inventory and Logistics
Efficient Inventory Management: Manages inventory levels to ensure optimal stock availability, reducing costs and preventing overstock or shortages.
Training Materials: Develops comprehensive training guides and materials to support learning and development.
Knowledge Curator
Resource Organization: Collects and organizes valuable information into accessible resources for easy reference.
Logistics Optimization: Streamlines logistics processes to enhance supply chain efficiency, from procurement to delivery, ensuring timely and cost-effective operations.
Leadership and Team Building
Team Development: Fosters a collaborative environment that encourages teamwork and innovation.
Mentorship: Provides guidance and support to help team members grow and develop their skills.
Marketing Strategy
Brand Growth: Develops marketing strategies that increase brand awareness and drive sales.
Digital Expertise: Utilizes digital marketing techniques to effectively reach and engage target audiences.
Operations Manager
Streamlined Processes: Ensures efficient operations by optimizing workflows and reducing inefficiencies.
Team Leadership: Leads and motivates teams to achieve high performance and foster a collaborative work environment.
Process Improvement
Efficiency Gains: Identifies and implements process improvements to increase operational efficiency.
Quality Enhancement: Conducts audits to ensure processes meet quality standards and drive performance.
Project Manager
Cross-Functional Coordination: Manages coordination between different departments to ensure seamless project execution.
Reporting Development and Analysis
Custom Report Creation: Develops tailored reports that provide clear and actionable insights, helping stakeholders make informed decisions.
Data Analysis: Analyzes report data to identify trends, patterns, and opportunities for improvement, enhancing overall business performance.
Sales Operations
Operational Efficiency: Implements and optimizes sales processes to improve efficiency and effectiveness, supporting the sales team in achieving targets.
Data-Driven Insights: Analyzes sales data to provide actionable insights, driving strategic decisions and improving sales performance.
Software Training and Support
User-Friendly Guidance: Provides clear and understandable training on various software tools, making complex applications accessible to users of all skill levels.
Comprehensive Software Knowledge: Expertly navigates and explains popular software and SaaS applications like Google Workspace, Microsoft Office, Adobe, Slack, MailerLite, and more, helping users maximize their efficiency and productivity.
Training and Development
Skill Enhancement: Designs and delivers training programs that improve employee skills and performance.
Continuous Learning: Promotes a culture of continuous improvement through ongoing learning initiatives.
Vendor Management
Compliance and Performance: Ensures third-party vendors adhere to company policies and procedures, providing the necessary tools and resources for success.
Performance Monitoring: Tracks key performance indicators (KPIs) and collaborates with vendors to develop and implement improvement plans when necessary.
Web Designer and Developer
User-Friendly Designs: Creates visually appealing, easy-to-navigate, and responsive websites that enhance user experience.
Technical Implementation: Builds and maintains websites and applications using the latest web development technologies, ensuring functionality and performance.